The valve body houses the internal parts on the valve - seals, springs, and O-rings. It secures directly to the bypass assembly at the black C-clip connections. In order to replace the body, you will need to depressurize the softener and disassemble the valve head.
1. Turn the main water off in your home and open a nearby softened water faucet to relieve pressure in your plumbing.
2. Unplug the softener’s power cord from the outlet and bypass the water softener by pushing the handle in on the back of your unit. This will stop water from coming in or out of the softener while you work.
Depressurize the Unit
3. Hold the Recharge button until the motor starts to turn, then let go. The motor will stop after a few seconds. You will see ‘Recharge Now’ or ‘Recharging’ flashing on the screen.
4. Press the ‘Recharge’ button one time quickly. The motor will turn on, moving to the next cycle.
5. Repeat Step 4 until the flashing 'recharge' indicator disappears from your screen.
6. Remove the top cover:
a. On the back of the unit, unhook the two clips that hold the cover onto the tank below (Figure 1). Flex/pull the cover out and away from the softener at these clips.
b. There are two similar clips holding the front of the cover on as well. Slide the cover towards you to release these clips, being careful not to disconnect any wires. (Figure 2). It is normal for the plastic cover to produce some noise as it shifts and bends.
7. Disconnect the electronic connections from the top of the softener:
a. Motor – unplug thick black and red wires at clear plastic connection piece.
b. Switch – unplug the white plastic connector at end of orange and green wires.
c. Wire Harness – unclip harness from around the outlet port.
8. You should now be able to remove the top cover of your unit. If your softener has a tank light, you'll need to pop the bulb out of the softener rim in order to remove the cover.
9. Remove the black C-clips from the softener/bypass connection. Pull one side of the black plastic C-clip away from the softener, and slowly roll it towards the other side to remove.
***If the clips seem stuck, slowly and gently rock the softener back and forth slightly while applying pressure to the clip as described above to free them.
10. Pull the softener away from the bypass assembly.
Disconnect Valve Head
11. Disconnect the Drain Hose by releasing the black clip on the right-hand side of the head (pictured below). Have a towel nearby for any residual water in this line.
12. Disconnect the venturi from the valve body by pulling up and out on the gray clip (you may need a pliers). Pull the venturi out to the left to disconnect it from the valve (keep the hose attached). Locate and place the two small O-rings on the gray ports of the venturi connection.
13. Remove the large white clamps from the tank neck by unhooking the retainer clips that hold them together.
14. With both hands on the valve head, wiggle it side to side as you pull it up and off.
15. Check the position of the riser tube O-ring. It should sit about ¼ inch down from the top of the riser tube (pictured above).
Disassemble the Valve Head
1. Locate the valve head. Remove the yellow screws outlined below. This will allow you to remove the black motor box and motor plate. Remove the circular cam/gear (this can be tough - pull straight up and out.
2. Remove the 6-8 screws on the outside perimeter of the valve. Remove the valve cover and set to the side.
3. Begin removing the internal components of the valve head. Feel free to reference the schematic below. You will need to remove everything from the valve body.
4. Place these internal parts into the new valve body, referencing the photo above for correct order.
5. Place the valve cover on the new body. Secure with the 6-8 screws around the perimeter.
6. Reattach the cam/gear by lining up the cutout in the cam with the shape on the gray rotor stem.
7. Attach the motor plate and motor to the valve cover, securing with the remaining screws.
8. Carefully place the complete valve head back onto the riser tube and push down until it rests on the tank below.
9. Reassemble the large white tank clamps and secure with clips around the neck.
10. * Check your Outlet port for the Turbine and Support assembly (pictured below). If your outlet port is empty, make sure to transport the turbine and support from your old valve body and insert it into the new head.
11. Reconnect the softener to the bypass assembly and attach the black C-clips.
12. Reattach the main drain hose and elbow to the valve head.
13. Push the venturi back into the port on the left side of the valve body and secure with the gray clip.
14. Reconnect the wires to the Motor and Switch. The switch connection should have one exposed terminal/prong.
15. Reconnect the Wire Harness onto the Outlet port. This will only secure properly one way.
16. Reopen the main water supply, take the system off bypass, and plug the power supply in.
24. Return the top cover and run a manual advance check to check for leaks:
a. Hold the Recharge button until the motor turns on, then let go. You will see ‘Recharge Now’ or ‘Recharging’ flashing on the screen.
b. Press the Recharge button once to advance to the next cycle. Repeat this each time the motor stops until the flashing recharge indicator on the screen disappears, and the home screen returns.