Humid environments and infrequent recharge cycle can allow the salt to melt together and solidify, causing a salt block or bridge in the tank. Watch our video or keep reading for ways to solve (and prevent) this from happening in your home.
Salt blocks or bridges are most often a result of a high moisture environment, or overfilling the salt tank. Long idle time between recharge cycles can also give your salt a chance to melt together and solidify. You can check for solidification by pushing a rounded-end tool into the salt in a few places, or tapping down the side of the tank and listening for solid or hollow spots.
1. If you are able, physically remove as much solidified salt as you can from the tank.
2. Pour 1-2 gallons of hot tap water down the brine well (4-inch black tube with lid inside salt tank), but stop if you see water above the salt level.
3. Wait one (1) hour. This will allow the warm water to soak into the salt and soften it.
4. Hold the Recharge button until the motor starts to turn, then let go. This will start a manual recharge cycle, lasting about 2 ½ hours.
5. When the recharge is over, push a broomstick or similar tool (with a rounded edge) into the salt tank to break up any remaining chunks of salt.
6. Depending on the severity of your salt bridge, you may need to repeat this process several times. In the future, we recommend keeping the salt level below the number 5 on the brinewell tube.
Here are a few helpful tips for preventing salt bridges in the future:
- Keep your salt tank less than 1/2 full (between the 2 and 5 on the brinewell number scale)
- Periodically stir the salt with a rounded end tool
- Check that your hardness level is set correctly. The hardness setting is correlated with how often the system regenerates, and how much salt is used.