This article will assist you in troubleshooting the excess salt water in your tank. The salt tank normally harbors around 2-4 inches at the very bottom, only filling up during a recharge cycle, and then draining back down again.
1. Check for External Leaks
a. Remove the top cover by unhooking the clips holding the cover to the tank below. Pull the cover out and away from the tank to release the clips.
b. Examine the area under the cover for any standing water, as well as the inlet/outlet ports for any evidence of dripping water that could be filling the tank. If you see water in any of these places, visit our External Leaks article for troubleshooting. If not, continue to step 2.
2. Drain Requirements
The most common reason for excess water in the salt tank is poor or partially blocked drainage.
a. Please review the Drain Hose Requirements. Incorrect installation often causes draining issues.
b. After reviewing, visit our Drain Hose Cleaning article to check the hose and elbow for any obstructions. Hardness minerals and salt can partially clog the line, affecting the volume and speed of draining.
c. Continue to step 3.
3. Cleaning the Nozzle & Venturi
The Venturi is in charge of filling and emptying the tank. It houses a series of screens and seals that need to be cleaned periodically to ensure water can regulate properly.
a. Please visit our Nozzle & Venturi Cleaning article to clean the internal parts properly.
b. After cleaning, take your softener OUT of bypass (pull the handle out).
c. Recharge your softener by holding the Recharge button until the motor kicks on.
c. **IF your tank does not drain down to 2-4 inches of water by the end of this two-hour recharge, continue to step 4.
4. Suction at the Venturi
The venturi produces a suction that pulls the salty brine water out of the tank. Even if your venturi is clean, reduced suction from internal parts will not allow the tank to drain completely.
a. Visit our Suction at the Venturi article to check your venturi's suction, and increase it if necessary.