There are several causes of low water pressure in plumbing - read through the steps below to isolate your softener, and troubleshoot the culprit.
1. Bypass the water softener by pushing the handle in on the back of your unit. This will stop water from coming in or out of the softener while you work:
If you have a blending valve, make sure it's closed so no hard water is coming through. Refer to What is a Blending Valve for instructions.
2. Check a few water faucets or shower heads in your home to see if the pressure has returned.
a. If the pressure is still low, the water softener is not the source of the problem, and you may want to have a plumber come take a took. Your instructions end here.
b. If you do see an increase in pressure when the softener is bypassed, continue to step 3.
3. Run a cleanser through the softener to reduce contaminant, iron, and scale buildup. Purchasing and use instructions can be found in our Water Softener Cleanser article.
Running an extended backwash can clear up any potential clog in the system. Please note this process has a low risk that the bottom distributor may fail (especially on older units), letting resin beads escape into the plumbing.
1. Hold the Recharge button until the motor starts to turn, then let go.
2. When the motor stops, the tank will start filling. We are going to skip this by tapping the Recharge button one time.
3. When the motor stops, the tank will start brining. Press the Recharge button one more time to advance to the backwash cycle.
4. Once in backwash, you will hear a large flow of water through the system and out your drain hose. During the backwash, fresh water flows upwards through the media, moving it around and creating pathways for flow.
5. Unplug your unit from the outlet and set a timer for 20 minutes.
6. After the 20 minutes is up, plug your unit back in and let the softener automatically finish the recharge (about 10-15 minutes).
7. After the recharge is over, check to see if the pressure returned in your home. If it has not, the media in your tank has broken down enough to need replacing. We recommend replacing the whole unit, as the media is expensive and replacing them is not an easy task.
Make sure to pull your bypass back out when you've completed troubleshooting.