This article will help you find the source of the leak, and determine the best solution to get your softener back to normal operation.
Locate your bypass assembly. You will either have a 1 inch bypass valve or a 3/4 inch bypass valve. Here are 2 examples below. You may also have a 1" bypass valve with the T-handle (looks like the 3/4" below.)
1" Bypass Valve
3/4" Bypass Valve
We need to check the inlets and outlets of the bypass valve.
1. Is your bypass assembly leaking from under the black C-clips?
There are 4 C-clips on the 1” bypass valve to check (at each inlet and outlet area) and 2 on the 3/4”bypass valve to check, possibly 4 if you have the adaptor style.
a. NO; continue to question 2.
Note: If replacing the O-rings does not fix the leaky connection, we suggest replacing the bypass valve if it continues to leak at the in/outlets of the water softener valve. If it is still leaking after replacing the O-rings and the Bypass valve, we recommend replacing the valve head.
If it is leaking from the C-clips connected to the plumbing then we suggest replacing the installation adaptors. If you are still under warranty, Contact Us for warranty info. Otherwise, replacement parts can be purchased here.
2. Are the threaded connections leaking?
a. NO; continue to step 3.
b. YES; you'll need to determine if the leaking is on the bypass itself or on separate installation adaptors.
- If it is the bypass itself, your bypass assembly is most likely cross-threaded and needs to be replaced. If it is leaking at the installation adaptors, they'll need to be replaced. If you are still under warranty, Contact Us for warranty info. Otherwise, replacement parts can be purchased here.
3. If your bypass is leaking from the sliding handle or from the other end, we recommend replacing the bypass assembly. If you are still under warranty, Contact Us for warranty info. Otherwise, replacement parts can be purchased here.
If the leak is from anywhere else, please Contact Us for troubleshooting information.