If you see water or salt residue on the outside of your tank, please read through our steps below to find the source of the leak and next steps.
1. Examine the outside of your tank and plumbing connections to confirm no water is dripping down from above. If it is, return to the External Leak article and chose the specific source.
If the only presence of water is on the floor beneath your unit:
2. Dry the floor area with a towel or cloth.
3. Bypass the softener by pushing IN on the handle:
If you have a blending valve, make sure it's closed so no hard water is coming through. Refer to What is a Blending Valve for instructions.
4. Locate the Brinewell inside your salt tank. It is the 4-inch diameter dark tube with a lid on top. This lid will either pop off or screw off counterclockwise.
5. Pour one gallon of water down the brinewell tube and replace the lid.
6. Wait several hours. Did the gallon of water leak out?
b. NO; the puddle on the floor was coming from somewhere else. Run a manual recharge cycle when you can be present to watch your unit go through each cycle (checking on it every 10 minutes or so). This will help narrow down the source of the water leak if it is the softener. If the softener area is still dry after this recharge, it is indicative that the water is probably coming from a different appliance.
7. Make sure pull the bypass handle back OUT when done. If you have a blending valve and had to close it, you can now adjust it back.