If you see water or salt residue on the floor that can be cause for concern. But don't worry, we're here to help! Let's go through some steps below to find the source of the leak and identify next steps.
Before You Start
Examine the outside of your tank and plumbing connections to confirm no water is dripping down from above. If it is, return to the External Leak article and chose the specific source.
Step 1 - Bypass the Softener
If the only presence of water is on the floor beneath your unit:
You'll begin by drying the floor area with a towel or cloth and then bypass the softener by pushing IN on the handle on the back of the unit to stop water flow:
If you have a blending valve, make sure it's closed so no hard water is coming through. Refer to What is a Blending Valve for instructions.
Step 2 - Check the Brinewell
Find the Brinewell inside your salt tank. It's the 4-inch diameter dark tube with the numbers 1-8 on it (pictured below). If yours has a lid, take the lid off.
Now, pour one gallon of water down the brinewell tube and replace the lid.
Step 3 - Monitor for Leaks
Now wait several hours. Did the gallon of water leak out?
- YES - your Brine Tank is cracked and needs to be replaced. You can order replacement parts here or check out our article What Is My Warranty to see if you're still covered.
- NO - the puddle on the floor was coming from somewhere else. Run a manual recharge cycle when you can be present to watch your unit go through each cycle (checking on it every 10 minutes or so). This will help narrow down the source of the water leak if it's the softener. If the softener area is still dry after this recharge, then the water is most likely coming from a different appliance.
Make sure pull the bypass handle back OUT when done.
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