Salty softened water ususally results from a partially obstructed drain line, or incorrect settings. Please read through our steps below to confirm your softener is programmed and cleaned correctly to resolve this issue.
Check the Model Code
1. Locate the model code printed on the rating decal on your unit, or in the Specifications chart in your Owner’s Manual:
a. Hold the Program/Select button for 5-6 seconds until a model code appears. Confirm it matches your softener's code. If it does not, use the Up and Down arrows to scroll through the codes.
b. Push Program/Select to lock your code in.
Clean the Drain Route
1. Remove the top cover:
a. On the back of the unit, unhook the two clips that hold the cover onto the tank below (Figure 1). Flex/pull the cover out and away from the softener at these clips.
b. There are two similar clips holding the front of the cover on as well. Slide the cover towards you to release these clips, being careful not to disconnect any wires. (Figure 2). It is normal for the plastic cover to produce some noise as it shifts and bends.
2. Bypass the water softener by pushing the handle in on the back of your unit. This will stop water from coming in or out of the softener while you work.
3. Locate the Venturi hanging off the left-hand side of softener head. The venturi is a gray plastic base with a white cone cap (pictured below).
4. Remove the white cone cap and take all of the pieces out, until you are left with the empty gray housing.
5. Clean the internal parts with warm, soapy water. Feel free to use a paper clip or similar tool to clear any debris from the center of the HDVC black circular flow plug (pictured).
6. Locate the Nozzle & Venturi disc - this is the plastic red or blue disc (depending on your model).
7. Inside that disc, you'll find a black rubber flow plug. Remove the plug and set to the side - you will not need to reinstall it. Removing this plug allows a larger path for water to flow.
8. Reassemble the internal parts using the exploded view above, making sure to leave that upper flow plug out of the venturi disc.
*Please note: some parts have numbers or letters printed on them – these should face UP when reassembling.
1. Remove the black rectangular clip that holds the drain hose elbow to the softener head (pictured below). The clip pulls straight up and out.
2. Pull the entire white plastic elbow out to the right, disconnecting it from the softener’s head.
4. Use a towel inside the drain elbow port to clean any sediment or salt residue. Blow air through the elbow to confirm there are no obstructions in the elbow or drain hose. Confirm your setup meets the requirements by scanning our Drain Hose Requirements article.
5. Reconnect your drain elbow back to the valve head with the black rectangular clip. Pull your bypass handle back out.
6. Hold the Recharge button until the motor starts to turn, then let go.
7. After the system finishes the recharge (2 ½ hour duration), check a softened cold-water source for salty or odd taste.
a. If the salty taste persists, the Distributor O-ring Kit most likely needs replacing. If you are still under warranty, have your serial/model number handy and Contact Us for warranty info. Otherwise, replacement parts can be purchased here.