Skip to main content

Softener Programming Guide

Comments

9 comments

  • Cesar Nunez

    I just installed my new Rheem water softener 3 weeks ago and I had to set the time to the correct time 3 time already. Why is this happening?

     

    There hasn't been any power outage or unplugged the transformer from the outlet

    0
  • Customer Service

    Cesar,

    This is often due to the incorrect Timezone selected on your iQua app. We have fixed this on your account.

    Thank you!

    1
  • Cesar Nunez

    Thanks so much, it's working now

    0
  • Brian Reinert

    Where in the app is the timezone set?  I am having the same issue even though the device was unable to be set up.

     

    Update - Was able to connect my device finally.  Seems to resolve the time issue but I will monitor.

    0
  • Customer Service

    Thank you for the update Brian! If needed, you can adjust your timezone setting under Settings > Device Management > Display Units > Time Zone.

    0
  • David Kiunke

    I installed my softner in place of a sears unit, used previous hook-ups, unit seems to recharge every night and water not soft what should i look for?

    0
  • Customer Service

    David,

    We'll want to check your programming and make sure water is passing through the system correctly. A ticket has been opened for us to further communicate on your issue. 

    0
  • Kbartels

    How do i tell how many gallons have passed through my Rheem RHS42 softener?
    It goes months before it regenerates.

    1
  • Customer Service

    Thank you for your question! Water usage history is not posted in the programming. The best tool to use is the calculation found in our How many gallons of water are used between recharge cycles? or How often does my softener recharge? 

    0

Please sign in to leave a comment.

Powered by Zendesk