If your softener has a potential leak on the inside of the system - the tank is filling with water, or not draining properly - this article will guide you through a few checks:
1. Confirm your unit is not in a recharge cycle. If it is, wait to perform the following steps when the unit is done recharging.
2. Remove the top cover:
a. On the back of the unit, unhook the two clips that hold the cover onto the tank below (Figure 1). Flex/pull the cover out and away from the softener at these clips.
b. There are two similar clips holding the front of the cover on as well. Slide the cover towards you to release these clips, being careful not to disconnect any wires. (Figure 2). It is normal for the plastic cover to produce some noise as it shifts and bends.
3. Bypass the water softener by pushing the handle in on the back of your unit. This will stop water from coming in or out of the softener while you work:
If you have a blending valve, make sure it's closed so no hard water is coming through. Refer to What is a Blending Valve for instructions.
4. Unscrew the black brine hose from the left side of the Venturi assembly. Place a bowl or towel under the Venturi Port to catch water:
5. Take your unit out of bypass by pulling the white handle OUT. If you have a blending valve and closed it, you can adjust it back now.
6. Turn on a softened water faucet in your home, and leave it running for 5-10 minutes. Then, return to the unit - did water leak out of the venturi port into your bowl/towel?
a. YES; bypass the unit again. There is most likely a broken seal inside your valve head. We recommend replacing the Rotor/Seal Kit. Please Contact Us for replacement information.
b. NO; you may have an internal leak somewhere else on your system. Please Contact Us for further troubleshooting assistance.