This article will walk through a few tests to determine if your softener is working correctly. We recommend walking through these steps to accurately assess your unit, rather than judging the 'soft' feeling of the water.
1. Bypass. Check that your unit is not bypassed. The bypass valve allows water to come in and out of the unit, so we want to make sure this is open. Depending on how your unit was installed, you should see one of the following valves:
2. Hardness. You can find the Hardness programming by scrolling through the menu using the Program/Select button. Confirm your programming is correct with our Hardness Worksheet.
3. Water Flow. Is your unit metering water usage? To check:
a. Hold Program/Select until '000' appears on the screen.
b. Turn on a hot water faucet and leave it running. Come back to the softener. Are the numbers counting up?
i. YES; your unit is functioning properly and will perform automatic recharges, based on your water consumption. You may also wish to remove the top cover here and verify there are no external leaks when the unit is under pressure. Continue to question 4.
ii. NO; your system is not metering water usage, so it will not recharge automatically. Please visit our Failure to Meter Flow article for troubleshooting.
4. Salt Level
We recommend keeping the salt level between level 2 and 5 on the brinewell number scale. Depending on how long your unit has sat idle, you may want to check for a Salt Bridge as well.
5. Check if your softener has a blending valve on the bypass assembly (pictured). If it does, visit our Bypass Operation article for adjustment instructions.
Run a manual recharge cycle (hold the Recharge button until the motor kicks on). A recharge cycle lasts around 2 hours. After the cycle has concluded, test your water at several faucets with a hardness test strip. 0-3 gpg or 0-50 ppm is considered soft.