We're sorry to hear you've received missing or damaged parts. We want you to have a great experience with your purchase. Please feel free to get in touch with us, and we'll be happy to assist you! Just follow these three simple steps below to kickstart the process.
Click on each step below to expand directions.
Step 1: Find Your Numbers
If you received damaged or missing parts, you'll need to have your model and serial number ready. These numbers can be found on the outside corner of the box, or on the system itself. See below for examples or check out the article Model and Serial Number for help.
Step 2: Take Photos
For shipping damage, you'll need to submit the following photos:
- All sides of the box upon arrival
- Photos of all damaged parts
Step 3: Contact Us
When you have all that information ready, you're all set to Submit a Ticket or Contact Us by calling (800) 754-7027 M-F 8am-5pm.
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