We want you to have a great experience with your new purchase. If your system is missing parts or arrives damaged, please don't hesitate to reach out to us.
Step 1: Find Your Numbers
In the case of damaged or missing parts, please contact our Rheem Water Softener Support Team with your model and serial number.
Step 2: Take Photos
For shipping damage, we will also request the following photos:
- All sides of the box upon arrival
- Photos of all damaged parts
Step 3: Contact Us
Submit a Ticket or Call: (800) 754-7027 M-F 8am-5pm