Damaged or Missing Parts?

We want you to have a great experience with your new purchase. If your system is missing parts or arrives damaged, please don't hesitate to reach out to us. 

Step 1: Find Your Numbers

In the case of damaged or missing parts, please contact our Rheem Water Softener Support Team with your model and serial number.

Step 2: Take Photos

For shipping damage, we will also request the following photos:

• All sides of the box upon arrival
• Photos of all damaged parts

Step 3: Contact Us

Submit a Ticket or Call: [phone]   M-F 8am-5pm