Reconnecting Your System to WiFi

If your softener loses connection to your home wifi, follow our steps below to reclaim your system. 

 

1. Unplug your WiFi Router and Water Softener, then replug both. Turn your phone off, and then reboot it and open the iQua App.

2. In the App - Go to the Home Screen and press the '+' button (this does not add a second device, just reclaims your current unit). 

3. On the Softener - Press and hold the Up/Down arrows together until 'CONN' appears on the on the display.

4. In the App - Click on the serial number that appears below the Available Device(s). Then, select your home WiFi network and enter the password.

5. You will see a series of C-1, C-2, and C-3 appear as the connection steps progress:

 

6. Create a nickname for your unit, and click 'Complete Setup'. 

7. On the softener - The display screen should go back to the time clock. If everything is connected, but it still shows the 'CONN' or 'C' screens, press Select on the softener, or unplug/replug the power supply cord on the system to power cycle it.