Concerned your water softener may not be be recharging automatically? Don't worry, we're here to help. Your softener uses the Hardness programming and Water Usage to determine how often it cycles so let's dive into them below.
Before you start:
- Check out our article How Often is my Softener Recharging to see exactly how often your unit has been recharging.
Step 1 - Hardness Programming
When it comes to the hardness number, the higher the number, the more times the unit will cycle. You want to make sure this is set correctly. Pictured below is an example. To calculate your appropriate value, visit our Hardness Calculation worksheet.
Step 2 - Metering
As long as your softener is metering, it's set to run automatically. Let's check if it's metering:
- Hold the Program/Select button until ‘000’ appears on the screen, then let go. If you see a 000h here, skip to our 000h Code article.
- Open a softened water faucet downstream of the unit.
- If the numbers are climbing, your softener has been recharging on its own. Continue to step 3.
- If the numbers do not move, visit our Failure to Meter Water article.
Step 3 - Salt Solidification
Since your softener is programmed correctly and metering water, we want to make sure it can also dissolve salt easily. Push a rounded-end tool (broom handle) into the salt in a few places and see if it feels hard or compacted. If it is hard or compacted, you may have a salt block/bridge like shown below. If this is the case, skip to our Salt Block / Bridge article for help.
Step 4 - Test
After checking the all the above, you’ll want to run a recharge and watch for the salt to drop over the two-hour cycle. Follow our instructions here on how to start a manual recharge.
Once the recharge is complete, test a few cold-water faucets with a hardness test strip – found at most local hardware or pool supply stores. If your water tests hard despite the tips above, we recommend you follow this next article How to Perform a Factory Reset.
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