Knowing your system's warranty coverage provides you with piece of mind and proactive knowledge in case you ever need to submit a claim.
Where is my warranty located?
All of our products come with a manufacturer warranty upon date of purchase. You can find warranty details in the back of your Owner's Manual. Here's an example:
Select softener models also have the option to extend specific parts of the warranty. For more info, visit our Extend My Warranty article.
What is my softener's age?
Your serial number includes two pieces of information - a Model Code and Manufacturing Date. Here's an example:
Looking to submit a claim under warranty? Feel free to Contact Us - please note it is often necessary to perform some basic troubleshooting with our technicians to gather sufficient information to successfully submit a claim.