Have you recently installed a new router, or are moving your softener to another home? Follow the steps below to successfully connect to the new network:
1. Go ahead and unplug your softener and router, and then replug both devices back in.
2. In the App - Go to the Home Screen and press the '+' button (this doesn't add a second device, it just reclaims your current unit).
3. On the Softener - Press and hold the Up/Down arrows together until you see the words 'CONN' on the display screen.
4. In the App - Click on the serial number that appears below the Available Device(s). Then, select your home WiFi network and enter the password.
5. You'll create a nickname and click 'Save and Continue'.
6. Click 'Complete Setup'.
7. On the softener - The display screen should go back to the time. If it still shows the 'CONN' screen, press 'Select' on the softener to return to the home screen.