Is your app not metering water usage or stuck on the loading screen? We're here to help. Let's go through a couple steps to get this fixed.
1. First you want to make sure your app is updated. The latest version is 1.3.1., listed at the top of the home screen when you open it up. If your app needs to be updated, visit the app store on your phone and click the 'Update' button.
2. Once you've confirmed the app is up to date, go to the water usage screen and pull down on the screen until you see the circle loading icon, then let go:
3. If the water usage doesn't load, you'll need to make sure that your water softener is metering your water usage properly. To do this, hold the Select button down until '000' appears on the screen, then let go.
4. Go over to a nearby faucet that uses soft water, turn on the hot water side and confirm the '000' on the screen is counting up. Is it counting up?
- YES - If the '000' is counting, please Contact Us for help with the app.
- NO - If not, please follow our Failure to Meter Water article.