The backwash cycle shuttles water through the resin tank and out the drain. By watching the flow meter during this cycle, we can determine if the softener and valves are set up properly.
1. Make sure your softener is plugged in, and not currently recharging.
2. Turn off all water in the home and confirm the softener is not bypassed. Check to see if there is a 3-valve bypass on your home plumbing. If so, the incoming/outgoing valves should be open, with the center valve closed. NOTE: This test will not allow anything to exit your softener, we are just letting water into the unit and out the drain.
3. Press and hold the Select button until ‘000’ appears on the display, then let go. If the ‘000’ is counting, there is still somewhere in the home where water is turned on/flowing.
4. Hold the Recharge button until the motor starts, then let go. (Note: If you hear a large flow of water exiting the drain hose here, the softener’s Clean feature may be enabled. Skip to step 7.)
5. Press the Recharge button once to advance to the Brine cycle and wait again for the motor to stop.
6. Press Recharge again to advance to the Backwash cycle. After the motor has stopped, you should be able to hear and see a continuous heavy flow of water to the drain.
7. Does the ‘000’ number count continuously as the softener backwashes?
a. YES; water is entering the softener via its outlet port, and the unit is likely installed backwards. Continue to the 'Advanced Checks' section below.
b. NO; the softener is installed correctly, and the water is passing through the unit in the correct direction.
Advanced Checks
If you've determined your unit is metering backwards, there are a few things to check before disconnecting the unit and swapping the lines.
Check for a Cross Connection
1. Follow the plumbing from your softener - you should have water coming IN from your supply, and out to the water heater/home.
2. If you have a 3-valve bypass (pictured below), make sure the center valve is shut completely. If this valve is open even slightly, water can sneak through to hte outlet side and skew our metering results.
3. After checking that center bypass valve, perform the metering test again. Hold the Select button until '000' appears, then let go.
4. Does the ‘000’ number count continuously as the softener backwashes?
a. YES; water is indeed entering the incorrect port and your Inlet/Outlet plumbing lines need to be swapped. We recommend reaching out to your installer or depressurizing the unit and swapping the lines yourself. Be sure to test for metering after the lines have been reinstalled correctly.
b. NO; the softener is installed correctly, and the water is passing through the unit in the correct direction.
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