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Product Support

Learning Center & Troubleshooting

Learning Center

  • Recharge FAQs
  • New Home with Existing Softener
  • My softener was out of service for an extended time. What should I do now?
  • Can I install an HVAC condensation pump to my softener's drain adaptor?
  • Chloramines and Chlorine
  • How will a water softener affect my water heater?
  • What is the oil film on my tap water?
See all 54 articles

Troubleshooting

  • Leaking
  • How-to
  • Excess Water in Tank
  • Accessing the Status Light
  • J36 Code Stuck on the Display Screen
  • Accessing the Control Board (RHS18)
  • Removing the Top Cover (RHS18)
  • Diagonal Line on the Display Screen
See all 28 articles

iQua/Wifi App

  • Installing the iQua App
  • iQua™ Set-up Guide
  • How to Reset Your Password
  • Reconnecting Your System to WiFi
  • iQua App Not Metering Water Usage
  • Connecting your Softener to a New Router
  • Blinking Amber Light on the Display
See all 16 articles

Repair Info and Guides

  • How to Replace the Valve Drain Hose Adaptor
  • Replacing the Installation Adaptors
  • What type of resin is in my softener?
  • Installing the Tank Light
  • Replacing the Tank Clamps
  • Power Supply Replacement
See all 30 articles

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