Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
Valve Cover Replacement
The rotor, seals, and washer on your softener are housed inside the main valve head. This article will instruct you on taking the valve head apart and swapping out those internal parts. 1. Bypa...
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Customer Service created an article,
I'm shocking my well. How do I prepare my water softener?
'Shocking' your well is a standard practice to remove any unwanted bacteria or contaminants. We recommend reaching out to your local water filtration department for instructions on this procedure. ...
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Customer Service commented,
Thank you for your question! Water usage history is not posted in the programming. The best tool to use is the calculation found in our How many gallons of water are used between recharge cycles? o...
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Customer Service created an article,
Can the softener be transported on its side?
NO. We highly recommend transporting the softener in a vehicle that allows it to stand vertically, with the 'This Side Up' message at the top of the box. Road conditions and turbulence could result...
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Customer Service created an article,
How to Flush Your Plumbing Lines
In the event that your water fixture(s) is clogged, and you want to flush out the water lines, the following is a step-by-step instruction to clear your lines and fixtures. Notes *Do not flush to...
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Customer Service created an article,
Interpreting the Cam Positions
Located under the top cover, the valve head on your softener houses a rotating metal cam. The cam spins during a recharge cycle to route water through different paths within the system. The top ...
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Customer Service created an article,
Running an Extended Sanitizing Cycle
This article explains the steps to run an extended sanitization on your water softener. Extended sanitization should not be performed more than a few times during the lifetime of your softener. ...
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Customer Service created an article,
What is an NSF / ANSI Certification?
Many of our water filtration systems fall under NSF / ANSI Certification. You can find a list of certifications on the front cover of your owner's manual (pictured below). For more information on w...
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Customer Service commented,
Albert - thank you for leaving a comment! We have created a ticket for you to connect with one of our team members. Please check your email for more details.
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Customer Service commented,
Joe, thanks for your comment. This article is a good start to determining if it is working properly. If you have questions as you run through these steps, please reach out to us for additional expl...