Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
Replacing the Valve Body
The valve body houses the internal parts on the valve - seals, springs, and O-rings. It secures directly to the bypass assembly at the black C-clip connections. In order to replace the body, you wi...
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Customer Service created an article,
How many gallons of water are used between recharge cycles?
The gallons of water used between recharges is completely dependent on your personal water usage an programming. The gallons used will constantly flucuate as the internal algorithm learns more abou...
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Customer Service created an article,
Should there be salt in the Brinewell tube?
No. You should only distribute salt into the main salt basin of the softener. If there is salt in the brinewell, it will likely melt together and deter the float assembly from working properly. ...
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Customer Service commented,
Clint, thank you for your comment and information. We have created a ticket to follow-up and resolve your situation.
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Customer Service commented,
If you have a number set in the 'max days between recharge' setting, for example, 2 days - your softener will manually recharge every 2 days, using the max salt dose each time. If this setting is l...
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Customer Service commented,
Recharges are based on your household water usage and the harness value you programmed. Automatic recharges strive to be as efficient as possible with water and salt usage.
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Customer Service commented,
Kenny, thank you for your question. Your softener's control board is constantly computing and learning your water usage cycles, so we can only calculate a rough estimate for you. The RHS43 has 42,0...
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Customer Service created an article,
How to Prepare Your Softener for Freezing Temperatures
We do not recommend installing your water softener in an environment that regularly drops below freezing temperatures. The following information is intended for customers experiencing an abnormal a...
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Customer Service commented,
Nitin, We apologize for any confusion in our insturctions, and will pass your comments on to our development team! In the meantime, we are here to help troubleshoot or answer any questions you stil...
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Customer Service commented,
Thank you for your feedback! We have updated this article to explain the estimated recharge frequency more clearly.