
Customer Service
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We have created a ticket on your behalf to help track down the details on your water softener order. Thanks for reaching out to us!
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Alan, you will set your hardness programming equal to the ppm/gpg in your incoming water supply. For example, if your incoming water is 14 gpg hardness, that is what you will program in to your dis...
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The bypass valve is in the normal service flow position when the handle is pulled out, away from the plumbing.
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Andy, Thank you for your comment. We have created a ticket for you, moving this conversation over to our technicians to help troubleshoot. Thanks!