Customer Service
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Recent activity by Customer Service-
Recharges are based on your household water usage and the harness value you programmed. Automatic recharges strive to be as efficient as possible with water and salt usage.
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Kenny, thank you for your question. Your softener's control board is constantly computing and learning your water usage cycles, so we can only calculate a rough estimate for you. The RHS43 has 42,0...
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Nitin, We apologize for any confusion in our insturctions, and will pass your comments on to our development team! In the meantime, we are here to help troubleshoot or answer any questions you stil...
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Thank you for your feedback! We have updated this article to explain the estimated recharge frequency more clearly.
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This feature affects the discharge water salt concentration, not your salt use efficiency in the tank. By turning the feature on, you are potentially running smaller, more frequent recharge cycles...
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Turning this feature ON will extend the existing factory Backwash and Rinse stages that happen in every recharge cycle.
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Peter, we recommend running a few cold water faucets in your home (kitchen or bathroom sinks) fpr 5 minutes after the cleansing recharge is finished. This will rinse any residual cleanser from the ...
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The bypass valve is in the normal service flow position when the handle is pulled out, away from the plumbing.
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Shawna, we understand your concern. Luckily, the bypass handle should always be in the OUT position, so there should be no need to adjust that for this procedure. While the softener is in this clea...
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Perry - It sounds like your softener is still draining after following the steps above. If that is the case, please contact us via phone or use the 'submit a request' button at the top of the page ...