Customer Service
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Thank you for your feedback! We have updated this article to explain the estimated recharge frequency more clearly.
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This feature affects the discharge water salt concentration, not your salt use efficiency in the tank. By turning the feature on, you are potentially running smaller, more frequent recharge cycles...
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Turning this feature ON will extend the existing factory Backwash and Rinse stages that happen in every recharge cycle.
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Peter, we recommend running a few cold water faucets in your home (kitchen or bathroom sinks) fpr 5 minutes after the cleansing recharge is finished. This will rinse any residual cleanser from the ...
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The bypass valve is in the normal service flow position when the handle is pulled out, away from the plumbing.
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Shawna, we understand your concern. Luckily, the bypass handle should always be in the OUT position, so there should be no need to adjust that for this procedure. While the softener is in this clea...
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Perry - It sounds like your softener is still draining after following the steps above. If that is the case, please contact us via phone or use the 'submit a request' button at the top of the page ...
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Richard - this article is for the RHS18 model. Please visit our Removing the Top Cover article here for the RHS42: https://rheemwatertreatment.zendesk.com/hc/en-us/articles/1500008825021-Removing-t...
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Sandeep, please reach out to us or click the 'submit a request' button above to make a warranty inquiry. We are happy to help if you are having trouble with your replacement board.
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Tony - We have created a ticket to allow our tech team to troubleshoot with you further.