Customer Service
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Recent activity by Customer Service-
Thank you for taking the time to share your thoughts. All of our comments go through an approval process to ensure content and language is appropriate for public view. We are closed on weekends, bu...
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David, We have created a ticket to connect you with an agent and troubleshoot your issue. Thank you!
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Mark, thank you for your question. We do not currently have recharge frequency information available to customers, but our development team is working hard to improve the features and functionality...
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Steve - we have created ticket to allow our tech team to troubleshoot with you further. Please check your email for details.
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Alan, you will set your hardness programming equal to the ppm/gpg in your incoming water supply. For example, if your incoming water is 14 gpg hardness, that is what you will program in to your dis...
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Clint, thank you for your comment and information. We have created a ticket to follow-up and resolve your situation.
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If you have a number set in the 'max days between recharge' setting, for example, 2 days - your softener will manually recharge every 2 days, using the max salt dose each time. If this setting is l...
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Recharges are based on your household water usage and the harness value you programmed. Automatic recharges strive to be as efficient as possible with water and salt usage.
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Kenny, thank you for your question. Your softener's control board is constantly computing and learning your water usage cycles, so we can only calculate a rough estimate for you. The RHS43 has 42,0...
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Nitin, We apologize for any confusion in our insturctions, and will pass your comments on to our development team! In the meantime, we are here to help troubleshoot or answer any questions you stil...