Customer-Service
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Recent activity by Customer-Service-
Richard - this article is for the RHS18 model. Please visit our Removing the Top Cover article here for the RHS42: https://rheemwatertreatment.zendesk.com/hc/en-us/articles/1500008825021-Removing-t...
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Sandeep, please reach out to us or click the 'submit a request' button above to make a warranty inquiry. We are happy to help if you are having trouble with your replacement board.
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Tony - We have created a ticket to allow our tech team to troubleshoot with you further.
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The flow rate setting can be set to as low as 0.1 gpm. You can access this setting in your iQua app under Settings > Device Management > Alerts.
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Thanks for your comment! Our bypass valves can be connected facing up or down, and function the same way in either direction (push handle in for bypass). The IN and OUT are labeled on the ports of ...
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David, We'll want to check your programming and make sure water is passing through the system correctly. A ticket has been opened for us to further communicate on your issue.
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Andy, Thank you for your comment. We have created a ticket for you, moving this conversation over to our technicians to help troubleshoot. Thanks!
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Thank you for the update Brian! If needed, you can adjust your timezone setting under Settings > Device Management > Display Units > Time Zone.
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Cesar, This is often due to the incorrect Timezone selected on your iQua app. We have fixed this on your account. Thank you!
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We have created a ticket on your behalf to help track down the details on your water softener order. Thanks for reaching out to us!