Customer Service
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Thanks for your comment! Our bypass valves can be connected facing up or down, and function the same way in either direction (push handle in for bypass). The IN and OUT are labeled on the ports of ...
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Bruce, We have created a ticket for you and will be in communication. Thank you!
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David, We'll want to check your programming and make sure water is passing through the system correctly. A ticket has been opened for us to further communicate on your issue.
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Thank you for the update Brian! If needed, you can adjust your timezone setting under Settings > Device Management > Display Units > Time Zone.
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Thank you for your comments and patience as our team worked with Amazon to resolve the server outage. The outage has been resolved, and steps to reconnect are post here - Reconnecting Your System -...
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Thank you both for your comments, and we apologize for the inconvenience. Our team is working hard to fix the server, and will send out a resolution email when completed. If you would like to be ad...
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We have created a ticket on your behalf to help track down the details on your water softener order. Thanks for reaching out to us!
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Alan, you will set your hardness programming equal to the ppm/gpg in your incoming water supply. For example, if your incoming water is 14 gpg hardness, that is what you will program in to your dis...
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The bypass valve is in the normal service flow position when the handle is pulled out, away from the plumbing.
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Andy, Thank you for your comment. We have created a ticket for you, moving this conversation over to our technicians to help troubleshoot. Thanks!