Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
Running an Extended Sanitizing Cycle
This article explains the steps to run an extended sanitization on your water softener. Extended sanitization should not be performed more than a few times during the lifetime of your softener. ...
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Customer Service created an article,
What is an NSF / ANSI Certification?
Many of our water filtration systems fall under NSF / ANSI Certification. You can find a list of certifications on the front cover of your owner's manual (pictured below). For more information on w...
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Customer Service commented,
Albert - thank you for leaving a comment! We have created a ticket for you to connect with one of our team members. Please check your email for more details.
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Customer Service commented,
Joe, thanks for your comment. This article is a good start to determining if it is working properly. If you have questions as you run through these steps, please reach out to us for additional expl...
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Customer Service commented,
Thank you for taking the time to leave your comment regarding the troubleshooting you've performed so far. We are creating a new ticket for this issue, and you can expect an agent to be in contact ...
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Customer Service created an article,
My display screen flashes information, then goes blank
If you experience a short beep and a blank screen after plugging your softener into the outlet, follow the information below. Troubleshooting 1. Unplug the power supply from the outlet and plug...
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Customer Service created an article,
Why do I hear three beeps when a button is pressed?
Three consecutive beeps signals that there is a small miscommunication between the control board and valve motor. This error signal generally sounds after pressing the Recharge button. Quick Che...
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Customer Service commented,
Thank you for taking the time to share your thoughts. All of our comments go through an approval process to ensure content and language is appropriate for public view. We are closed on weekends, bu...
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Customer Service commented,
David, We have created a ticket to connect you with an agent and troubleshoot your issue. Thank you!
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Customer Service commented,
Mark, thank you for your question. We do not currently have recharge frequency information available to customers, but our development team is working hard to improve the features and functionality...