Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
Valve Cover Replacement
Do you need to replace the valve cover on your water softener? We're here to help you through it! Let's get started! Click each step below to expand directions. Step 1 - Disassembling the Softener...
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Customer Service created an article,
I'm shocking my well. How do I prepare my water softener?
'Shocking' your well is a standard practice to remove any unwanted bacteria or contaminants. We recommend that you reach out to your local water filtration department for instructions on this proce...
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Customer Service commented,
Thank you for your question! Water usage history is not posted in the programming. The best tool to use is the calculation found in our How many gallons of water are used between recharge cycles? o...
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Customer Service created an article,
Can the softener be transported on its side?
NO. We highly recommend transporting the softener in a vehicle that allows it to stand up vertically. The 'This Side Up' message should be at the top. Road conditions and turbulence could result in...
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Customer Service created an article,
How to Flush Your Plumbing Lines
If your water fixtures are clogged, you’ll want to flush out the water lines. Don't be intimidated, we're here to help! We’ll go step-by-step through how to clear your lines, faucets, and appliance...
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Customer Service created an article,
Interpreting the Cam Positions
Under the top cover of your softener, you'll find the valve head, which contains a rotating cam. This cam plays a key role in controlling the softeners functions. Read below to learn more. During a...
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Customer Service created an article,
What is an NSF / ANSI Certification?
Did you know that many of our water filtration systems fall under NSF / ANSI Certification? You can find this information on the front cover of your owner's manual. You’ll see a list of certificati...
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Customer Service commented,
Albert - thank you for leaving a comment! We have created a ticket for you to connect with one of our team members. Please check your email for more details.
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Customer Service commented,
Joe, thanks for your comment. This article is a good start to determining if it is working properly. If you have questions as you run through these steps, please reach out to us for additional expl...
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Customer Service commented,
Thank you for taking the time to leave your comment regarding the troubleshooting you've performed so far. We are creating a new ticket for this issue, and you can expect an agent to be in contact ...