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Sanitizing your Softener
This article explains the steps to properly sanitize your water softener. Sanitizing reduces bacteria build-up and should be performed initially when installing your softener, and then as needed in...
Should there be salt in the Brinewell tube?
No. You should only distribute salt into the main salt basin of the softener. If there is a large amount of salt in the brinewell, it will likely melt together and deter the float assembly from ...
How do I start a manual recharge?
Initiating a recharge will put your softener into a two-hour cleaning cycle. To learn more about these cycles and their frequency, visit our Recharge FAQs. To Start a Recharge: NOTE: Your dis...
Why do I hear three beeps when a button is pressed?
Three consecutive beeps signals that there is a small miscommunication between the control board and valve motor. This error signal generally sounds after pressing the Recharge button. Quick Che...
Preparing your Softener Before Vacation
If you softener will be left in an environment that could drop below freezing, please follow our Winterizing instructions. If you plan to be away from the softener for an extended period of time ...
Odor or Taste in Softened Water
An unwanted odor or taste from your water softener is likely a result of debris in your resin media. Follow the steps below to give your resin bed a cleanse and backwash (if needed). 1. Bypass t...
Running an Extended Sanitizing Cycle
This article explains the steps to run an extended sanitization on your water softener. Extended sanitization should not be performed more than a few times during the lifetime of your softener. ...
Is your drain hose constantly draining water? This is likely a result of the valve head being stuck in a rinsing position, and is usually sorted with a few taps of a button. 1. Have you seen an ...
What is an NSF / ANSI Certification?
Many of our water filtration systems fall under NSF / ANSI Certification. You can find a list of certifications on the front cover of your owner's manual (pictured below). For more information on w...
How to Test Incoming Water Pressure
It is important to test your home’s water pressure before installing your water softener. Our systems have limits on the amount of incoming water pressure they can safely handle before damage could...