Customer Service

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Latest activity by Customer Service
  • Customer Service created an article,

    Bypass Valve Handle Stuck

    Are you unable to move your bypass handle? This can happen if your unit is new or you haven’t needed to move the handle in a while. Don’t worry, we’ve got a few tips to try below! First, you’ll wan...

  • Customer Service created an article,

    Leaking at Ferrule Nut/Brine Hose with New Install

    If the ferrule nut is tightened down but the tubing is not all the way through it, this can cause leaking around the tubing and ferrule nut. If you are installing a new softener, make sure to pull ...

  • Customer Service created an article,

    What Material are the Bypass Valve and Valve Head Made of?

    They are made of a plastic called Celcon and both products are NSF stamped. Bypass Valve:   Valve Head:

  • Customer Service created an article,

    Grey Water

    Hey there! Are you puzzled by your water suddenly turning a grey color? No need to stress. It happens and it’s easily fixable. First off, products that can cause grey water include hybrid water so...

  • Customer Service created an article,

    Testing the Motor

    If you're having mechanical problems with your unit, you may need to test the motor. Let's watch through these 5 steps together to find your solution.   1. Unplug the unit and remove the top cover ...

  • Customer Service created an article,

    How Much Resin Should be in the Tank?

    It’s normal for the resin tank to be around 2/3 or 3/4 full of resin. This allows for the resin to move around during the backwash cycle. If you need to rebed your resin, it’s very important to le...

  • Customer Service created an article,

    Foamy Water

    Have you noticed foam in your water? Foam in the water can be a result of a few things, including your unit completing the recharge overnight, if the wrong product was used for cleaning, or possibl...

  • Customer Service created an article,

    iQua: Physical Serial Number & Digital Serial Number

    The physical serial number on the unit is different from the digital serial number in the iQua app. Read below to see how. The physical serial number is on the unit and will start out with the mod...

  • Customer Service created an article,

    What is the WiFi Shut Off Valve?

    Did you purchase the shut off valve for your WiFi water softener? The WiFi shut off valve is an optional feature that can be purchased with our WiFi water softeners. If the app detects excess wate...

  • Customer Service created an article,

    What is Manganese?

    There are a number of different minerals that can be in your water. Read below to learn about manganese. Manganese is a natural mineral in some water supplies. It’s very similar to iron and causes...