Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
How old is my softener?
You can find out the age of your water softener by interpreting the serial number on your unit. Head over to our article Model and Serial Number to learn how to read it.
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Customer Service created an article,
Why does my water smell after installing a softener?
If you've just installed a water softener and you've noticed your water has a sulfur (rotten egg) smell, you may be wondering why. Hardness (calcium and magnesium) can mask smelly elements in water...
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Customer Service created an article,
Replacing the Resin Tank & Resin Beads
This article will guide you through replacing the fiberglass mineral tank (media tank/resin tank) in your unit and transferring the current resin beads (or adding new ones) to the new tank. This is...
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Customer Service created an article,
How to Take a Core Sample of the Media
If you think the media in your resin tank may be old or foul and your questioning the condition of it, you can take a Core Sample. We'll walk you through the steps below if you'd like to check it. ...
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Customer Service created an article,
Can't find your product?
Are you looking for help for a product that's not showing on our site? For Rheem Support Call Water Softeners 1-800-754-7027 Water Heaters 1-800-621-5622 Pool and Spa 1-805-278-5300 A/C, Furnac...
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Customer Service created an article,
Rheem Product Insert (QR Code)
Click document to view: English/French
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Customer Service created an article,
No Water in Tank
Have you noticed your tank is dry and has no water in it at all? Sometimes there is water and it’s just hard to tell. Normally, your tank will have 2-3 inches of water in it while it’s in service. ...
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Customer Service created an article,
Bypass Valve Handle Stuck
Are you unable to move your bypass handle? This can happen if your unit is new or you haven’t needed to move the handle in a while. Don’t worry, we’ve got a few tips to try below! First, you’ll wan...
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Customer Service created an article,
Leaking at Ferrule Nut/Brine Hose with New Install
If the ferrule nut is tightened down but the tubing is not all the way through it, this can cause leaking around the tubing and ferrule nut. If you're installing a new softener, make sure to pull o...
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Customer Service created an article,
What Material are the Bypass Valve and Valve Head Made of?
They are made of a plastic called Celcon and both products are NSF stamped. Bypass Valve: Valve Head: