Customer Service

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Latest activity by Customer Service
  • Customer Service created an article,

    Can't find your product?

    Are you looking for help for a product that's not showing on our site?  For Rheem Support Call Water Softeners  1-800-754-7027 Water Heaters  1-800-621-5622 Pool and Spa  1-805-278-5300 A/C, Furnac...

  • Customer Service created an article,

    Rheem Product Insert (QR Code)

    Click document to view:    English/French        

  • Customer Service created an article,

    No Water in Tank

    Have you noticed your tank is dry and has no water in it at all? Sometimes there is water and it’s just hard to tell. Normally, your tank will have 2-3 inches of water in it while it’s in service. ...

  • Customer Service created an article,

    Bypass Valve Handle Stuck

    Are you unable to move your bypass handle? This can happen if your unit is new or you haven’t needed to move the handle in a while. Don’t worry, we’ve got a few tips to try below! First, you’ll wan...

  • Customer Service created an article,

    Leaking at Ferrule Nut/Brine Hose with New Install

    If the ferrule nut is tightened down but the tubing is not all the way through it, this can cause leaking around the tubing and ferrule nut. If you are installing a new softener, make sure to pull ...

  • Customer Service created an article,

    What Material are the Bypass Valve and Valve Head Made of?

    They are made of a plastic called Celcon and both products are NSF stamped. Bypass Valve:   Valve Head:

  • Customer Service created an article,

    Grey Water

    Hey there! Are you puzzled by your water suddenly turning a grey color? No need to stress. It happens and it’s easily fixable. First off, products that can cause grey water include hybrid water so...

  • Customer Service created an article,

    Testing the Motor

    If you're having mechanical problems with your unit, you may need to test the motor. Let's watch through these 5 steps together to find your solution.   1. Unplug the unit and remove the top cover ...

  • Customer Service created an article,

    How Much Resin Should be in the Tank?

    It’s normal for the resin tank to be around 2/3 or 3/4 full of resin. This allows for the resin to move around during the backwash cycle. If you need to rebed your resin, it’s very important to le...

  • Customer Service created an article,

    Foamy Water

    Have you noticed foam in your water? Foam in the water can be a result of a few things, including your unit completing the recharge overnight, if the wrong product was used for cleaning, or possibl...