Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
Does Your Water Smell Off? Use This Guide to Identify the Odor
Need help identifying the smell you're noticing? Check image below to help!
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Customer Service created an article,
iQua™ Password Issues
Are you experiencing issues changing your password in the iQua™ app? You'll want to make sure your password meets the requirements. Check them out below.iQua™ Password Requirements:At least 8 chara...
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Customer Service created an article,
Blue Light Flashing or Blinking
Is the light on your softener flashing or blinking? Read on below!If your softener has a blue blinking light, this indicates that your salt level is low OR your softener "thinks" your salt level is...
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Customer Service created an article,
Water Hammering Noise
Have you noticed a hammering sound or banging sound near your softener? This is likely water pressure related. You'll want to identify where it's coming from. It may sound like it's coming from the...
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Customer Service created an article,
Error Codes 07, 08, & 09
Do you have an Error code 07, 08, or 09 showing up on your display screen? This means something isn't working correctly with your automatic water shut off valve. If any of these 3 codes appear on...
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Customer Service created an article,
How to Put the Resin Tank and/or Brinewell Back into Place
Has the resin tank or brine well shifted out of place during shipping? Let's get your unit put back together. Refer to the picture below for how your resin tank and brine well (black tubing with n...
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Customer Service created an article,
Tank Light Won't Turn On
Is the tank light not turning on when it should be? Read on below to check a couple things. Remove the top cover and check the wiring. It could be that something is unplugged or loose. Connect an...
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Customer Service created an article,
How old is my softener?
You can find out the age of your water softener by interpreting the serial number on your unit. Head over to our article Model and Serial Number to learn how to read it.
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Customer Service created an article,
Why does my water smell after installing a softener?
If you've just installed a water softener and you've noticed your water has a sulfur (rotten egg) smell, you may be wondering why. Hardness (calcium and magnesium) can mask smelly elements in water...
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Customer Service created an article,
Replacing the Resin Tank & Resin Beads
This article will guide you through replacing the fiberglass mineral tank (media tank/resin tank) in your unit and transferring the current resin beads (or adding new ones) to the new tank. This is...