Customer Service
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Recent activity by Customer Service-
How Much Resin Should be in the Tank?
You might have noticed that your softener's resin tank isn't completely full. How much resin should be in the tank? Your softener's resin tank should typically be around two-thirds to three-quarter...
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What Should Be Displayed on the Screen When It First Turns On?
Are you unsure of what should be coming up on the screen of your water softener? Let's go through that below. If you're turning on a new softener or after a long power outage: It’s first going to ...
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Leaking at Ferrule Nut/Brine Hose with New Install
If the ferrule nut is tightened down but the tubing is not all the way through it, this can cause leaking around the tubing and ferrule nut. If you're installing a new softener, make sure to pull o...
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How to Remove and Replace the Salt Lid, Top Cover, and Faceplate
You may need to know how to remove and replace the salt lid, top cover and faceplate of your water softener if one of them is damaged or if you need to get access to the electronics or other parts ...
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How old is my softener?
You can find out the age of your water softener by interpreting the serial number on your unit. Head over to our article Model and Serial Number to learn how to read it.
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Continuous Beeping from Water Softener
Is your water softener continuously beeping? There could be a few possibilities of why this may be happening. You’ll need to look at the control board and try a few things. The control board is con...
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Why does my water smell after installing a softener?
If you've just installed a water softener and you've noticed your water has a sulfur (rotten egg) smell, you may be wondering why. Hardness (calcium and magnesium) can mask smelly elements in water...
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Cloudy or Foamy Water
Have you noticed your water looks cloudy or maybe even foamy? Cloudy or foamy water can be a result of a few things, including your softener completing a recharge overnight. Read on below to help i...
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Blank Screen Troubleshooting
If you're seeing a blank screen on your water softener's display, it can be frustrating and might leave you wondering what's wrong. A blank screen typically points to a power issue or a problem...
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Testing the Motor
If you're having some mechanical problems with your unit, you may need to test the motor. Let's watch through these 5 steps together to find your solution. 1. You'll need to start by unplugging t...